Member Support for www.identity.net, www.freeIDENTITYprotect.com and www.demoxi.com.
Dec 1969
Global Market Insite
Global Market Insite
Seattle
Director of Panel Operations
Developed, managed and controlled all communication with GMI's 6 mill+ online panel survey takers. Managed the offshore customer support team and developed standards and metrics to manage panel quality. Focus included increasing survey response rates by improving the online community experience and aggressively engaging members to complete surveys. Aim was also to ensure members were paid for their efforts, satisfied and generally enjoyed the experience.